Privacy Policy 

LAST UPDATED: JUNE 2026

This Privacy Policy explains how MOI Engineering Private Limited ("MOI", "we", "us", or "our") collects, uses, shares, and protects personal information when you visit moiengineering.com (the "website") or contact us through it. We are committed to handling your information fairly, lawfully, and transparently.

Who We Are & Scope

MOI Engineering Private Limited is a manufacturer of packaging, wrapping, and special-purpose machines, and a supplier of compatible spare parts and engineering services. Our registered and principal office is at C-15, Industrial Area, Phase-1, Mohali (SAS Nagar), Punjab 160055, India, and our Asia-Pacific office is at 8 Daldys Bush Lane, Bayview, Auckland 0629, New Zealand. This policy applies to personal information we process through this website. It does not cover third-party websites we may link to, which have their own privacy policies.

Information We Collect

We collect only the information we need to respond to you and to operate the website:

• Enquiry and quote-request details — when you complete our contact or enquiry form, we collect your name, business email address, phone number, the product or service you are interested in, and the content of your message.
• Server logs and technical data — like most websites, our hosting infrastructure automatically records technical information such as your IP address, browser type, device information, and the pages you request. These logs help us keep the site secure and available.
• Cookies and privacy-friendly analytics — we use a limited number of cookies and a privacy-respecting analytics service that reports aggregate, non-identifying statistics (such as pages viewed, referring site, and country). See our Cookie Policy for details.

How & Why We Use Your Information

We use the information we collect to:

• respond to your enquiry, prepare quotations, and answer technical questions;
• take steps at your request before entering into a contract for the supply of machines or parts;
• maintain our business relationship with you and provide after-sales support;
• operate, secure, and improve the website and understand which content is useful.

Depending on the situation, our lawful bases for processing are your consent (for example, when you submit a form or accept analytics cookies), our legitimate interests in running and improving our business and keeping the website secure, and the need to take pre-contractual steps or perform a contract with you. We do not use your information for automated decision-making that produces legal or similarly significant effects.

Cookies

We use strictly-necessary cookies and privacy-friendly analytics, and we do not use intrusive cross-site advertising trackers. You can control or disable cookies through your browser settings. Full details are in our Cookie Policy.

Sharing Your Information

We do not sell, rent, or trade your personal information. We share it only in limited circumstances:

• with trusted service providers and processors (for example, hosting, email, and analytics providers) who act on our instructions under confidentiality obligations and only to the extent needed to provide their service;
• where required by law, regulation, legal process, or a lawful request by a public authority, or to protect our rights, safety, and property.

International Transfers

We are an Indian company with an Asia-Pacific office in New Zealand and customers around the world. As a result, your information may be transferred to and processed in India, New Zealand, or other countries where we or our service providers operate. Where information is transferred across borders, we take reasonable steps to ensure it remains protected in line with this policy and applicable law.

Data Retention

We keep enquiry correspondence and related personal information only for as long as needed to respond to you, to manage our business relationship, and to meet legal, accounting, or reporting requirements. When information is no longer needed, we delete or anonymise it. You may request deletion of your enquiry data at any time using the contact details below.

Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or alteration. Our website is served as static content over an encrypted (HTTPS) connection. While no method of transmission or storage is completely secure, we work to safeguard the information you provide.

Children

This website is intended for business and professional audiences and is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so we can delete it.

Your Rights

Subject to applicable law, you have the right to access the personal information we hold about you, to request correction of inaccurate information, to request deletion, to object to or restrict certain processing, and to withdraw consent where processing is based on consent (without affecting processing already carried out). You also have the right to lodge a complaint with a data-protection regulator.

If you are in India, these rights are provided under the Digital Personal Data Protection Act, 2023 (DPDP Act), and you may approach the Data Protection Board of India. If you are in the European Economic Area or the United Kingdom, you have rights under the EU General Data Protection Regulation (GDPR) and the UK GDPR, and you may complain to your local supervisory authority. To exercise any right, contact us using the details below; we will respond within the timeframes required by applicable law.

Grievance & Privacy Contact

For any privacy question, request, or complaint, you can reach our Grievance Officer, reachable at [email protected]. We will acknowledge and address your concern as required by applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. The "Last Updated" date above indicates when the policy was last revised. We encourage you to review this page periodically.

Contact

MOI Engineering Private Limited — C-15, Industrial Area, Phase-1, Mohali (SAS Nagar), Punjab 160055, India.
Asia-Pacific office: 8 Daldys Bush Lane, Bayview, Auckland 0629, New Zealand.
Email: [email protected] · Phone: +91-75084-99499